Skype-Based Call Center Valley Stream NY

You can find the original article and content like it on www.voip-news.comWith its rock-bottom pricing and extensive feature set, VoIP-powered Skype enables just about any business to deploy an enterprise-class call center on a shoestring budget.

Local Companies

Radioshack - Levittown, Long Beach
(516) 897-7010
36 East Park Avenue
Long Beach, NY
The Phone Center
(718) 645-4410
1605 Mcdonald Ave
Brooklyn, NY
Wireless Expo
(718) 204-6868
25-49 Steinway St
Astoria, NY
Xtel Wireless Corp
(718) 263-9800
9806 Metropolitan Ave
Flushing, NY
Ben Cell Cargo Corp
(201) 662-9200
5912 Bergenline Ave
West New York, NJ
NEWROCKWIRELESS.NET
516-537-8175
Northern Blvd
Roslyn, NY
All In One Communications Inc
(877)533-9700
21625 Hempstead Ave
Queens Village, NY
Eastman Wireless Incorporated
(718) 680-7070
8622 5th Ave
Brooklyn, NY
Jackson Heights Merchandise
(718) 335-3941
8412 37TH Ave
Flushing, NY
Cellular Services Incorporated
(631) 956-7200
282 N Wellwood Ave
Lindenhurst, NY
Data Provided by:
  

You can find the original article and content like it on www.voip-news.com

By John Edwards

With its rock-bottom pricing and extensive feature set, VoIP-powered Skype enables just about any business to deploy an enterprise-class call center on a shoestring budget.


           Related Articles:

  • 10 Best Skype Alternatives
  • Checklist: Setting Up a Call Center
  • Call Center FAQ: Agent Management
  • On-Demand Call-Center Solutions: The 6 Myths

For as little as $10 per agent, per month, vendors such as OnState, PrettyMay Team and SKY-click provide Skype-driven call-center solutions that support virtually every type of call-center function and activity, including voice mail, auto attendant, IVR (Interactive Voice Response), call routing and call recording.

Applications

For outbound call centers, Skype technology allows calls to be made worldwide at rates that would have seemed impossible just a few years ago: as little as 2 cents per minute between continents, and nearly always at rates far below those charged by conventional telcos.

While inbound call centers don't have to worry about the cost of outgoing calls, these facilities can take advantage of Skype to cut infrastructure costs. A Skype-based call center doesn't require various types of call-routing technologies or telco-oriented hardware, and existing data networks can often be used. The software itself also tends to be relatively inexpensive. PrettyMay Team, for example, offers a $150 package that supports as many as 30 lines.

For virtual call centers, Skype technology provides a cheap and efficient method of linking agents spread across cities, states or even continents with callers, call recipients, and call-center supervisors and managers. Record keeping is also simplified, since call originations, destinations, durations, dates, times and other relevant data are automatically recorded. Tech-support centers, meanwhile, can use Skype to send SMS text directly to user devices, as well as provide conventional voice-based support services.

Many businesses need to offer automated information services — such as store locations and hours, travel directions, and storm alerts — to employees or customers. All of the major Skype-based call-center technologies allow businesses to set up automated, prerecorded messages that users can access and listen to at their convenience.

Perhaps the biggest benefit that Skype provides is fast and easy integration with Web sites and internal computer systems, enabling call centers to support services like Web-initiated callbacks and screen pops that instantly present caller information to agents.

Trade-Offs

Despite its multiple benefits, Skype isn't perfect, and businesses thinking about adopting the technology need to be aware of its limitations.

Like other VoIP services, Skype's audio quality is highly variable. Most of the time, voice quality ranges from perfect to acceptable. But sometimes — depending on the condition of the Internet connection between the call center, Skype and the user — the audio may sound jittery, garbled or out of phase. Skype service is also subject to occasional dropouts and spontaneous disconnects.

On the positive side, Skype service is rapidly improving as the company strives to improve its technology — and as ISPs become more experienced at handling high-priority VoIP call traffic. Still, businesses expecting service matching the quality of higher priced, traditional telcos will likely be disappointed.

The other big drawback that Skype-based call centers face is limited scalability. While some Skype call-center vendors promise three-digit-or-higher agent counts, the real-world practical limit is about 20 or 30 agents. Larger deployments tend to exceed the limitations of current Web-based voice technology, making it necessary to use hardware to direct and manage calls.

The Bottom Line

Skype call-center technology is both inexpensive and mature, but adopters must be willing to accept its limitations.

The Enterprise PBX Comparison Guide from VoIP-News is a free download which provides your organization with vendor reviews, pricing & feature comparisons. Large enterprise PBX systems can cost millions of dollars, making purchasing decisions critical especially in tough economic times. The wrong PBX can be sand in your business' gears, slowing workflow and wearing out human resources. Download Enterprise PBX Comparison Guide Now.

Related Articles
- Virtual PBX Phone Systems Valley Stream NY
The auto attendant feature in Virtual PBX phone systems eliminates the need for a telephone operator or receptionist in your office. Integrated with various advanced calling features, the automated attendant can efficiently handle your business communication needs. The automatic call answering system is beneficial for small businesses and start-up businesses in building up a flourishing business image.
- Automated Call-Center Solutions Valley Stream NY
- Safeguarding Call Center Valley Stream NY
- Motivating Call Center Agents Valley Stream NY
- International Calling Options Valley Stream NY
- Guide to VoIP Call Centers Valley Stream NY
- Call-Center Strategies Valley Stream NY
- Call-Center Technology Tools Valley Stream NY
- Advanced Call Routing Valley Stream NY
- World-Class VoIP Call Centers Valley Stream NY