Safeguarding Call Center New York

Whether it' s an malevolent agent, a poorly protected VoIP connection or a highly vulnerable collaboration application, there are countless factors that can threaten the security of a call center.

Local Companies

Cellular Express
(315) 432-1155
2207 Burnet Ave
Syracuse, NY
Verizon
(518) 562-2355
130 Consumer Sq
Plattsburgh, NY
Cell Tech Wireless 6 Inc
(718) 376-1300
809 Kings Hwy
Brooklyn, NY
M & M Cell Phone Jewelry
(718) 941-1531
674 Flatbush Ave
Brooklyn, NY
T-Mobile
914-481-5927
36 S Main Street
Port Chester, NY
Radioshack - Levittown, Long Beach
(516) 897-7010
36 East Park Avenue
Long Beach, NY
Capitaland Wireless
(518) 435-2435
116 Wolf Rd Ste 2
Albany, NY
Exus Networks, Inc.
(212) 644-9317
150 E 58th St
New York, NY
Wireless All
(718) 779-9600
8502 Queens Blvd
Flushing, NY
Michelle Cleaners Inc
(212) 982-8021
169 Avenue C
New York, NY
Data Provided by:
  

You can find the original article and content like it on www.voip-news.com

By Cindy Waxer

Whether it’s an malevolent agent, a poorly protected VoIP connection or a highly vulnerable collaboration application, there are countless factors that can threaten the security of a call center. Just ask Michael DeSalles. A strategic analyst with Frost & Sullivan, DeSalles said that it’s not enough to simply have a security-minded IT department in place. Rather, he warned, companies must provide security at the network, application and desktop levels to ensure the protection of its highly sensitive customer data. Here are some steps you can take to safeguard your call center from today’s security threats.


           Related Articles:

  • Fending Off VoIP Attacks
  • Checklist: Setting Up a Call Center
  • Call-Center Solutions for SMBs
  • The VoIP-News Premise PBX Buyer's Guide

1. Know the risks. Protecting your call center from threats may “look easy at the outset,” said DeSalles, but “this is not your regular do-it-yourself project.” Rather, DeSalles said that companies must ascertain the budgetary demands, compliance issues, risk-management programs and data requirements involved in securing a call center’s internal and external communication channels before opening its doors. What’s more, a disaster-recovery plan will be needed in the event of a serious breach, such as a DoS (denial of service) attack, to ensure business continuity.

2. Know compliance issues. From PCI (Payment Card Industry) to HIPAA (Health Insurance Portability and Accountability Act of 1996), there’s no shortage of certifications and regulatory-compliance issues governing today’s call-center transactions. PCI compliance is particularly important, as it carries penalties. Without it, a company may not be able to process credit cards. For this reason, it’s critical that organizations do their homework, investigating industry regulations and how to best ensure ongoing compliance.

3. Secure executive support. Ensuring a safe and secure call center takes more than technology: It also demands money. That's why companies must make certain that senior-level management is on board when it comes to identifying — and purchasing — the right tools. But that’s not all. If a company has a clean-desk policy requiring employees to lock up their drawers and toss out paper notes, managers must also be willing to commit. Said DeSalles, “You have to set up rules and enforce them. And the rules that apply for the agents are the rules that apply for the managers. So if you have a manager who’s not enforcing a clean-desk policy, you fire them. A policy has to have teeth at that level.”

4. Audit home agents. If you employ home agents in a virtual call center, make sure that they’re out of sight but not out of mind. When hiring, conduct thorough background, criminal and financial checks of potential home agents. And make sure that candidates are willing to sign legal documents absolving the company from any liability in the event of criminal wrongdoing. From a technological standpoint, companies should also introduce desktop applications that disallow users from loading unapproved applications. That way, said DeSalles, “You’ll never have the issue of agents trying to download iTunes while they’re handling a customer call.”

5. Consider outsourcing. If taking the necessary steps to secure your call center seems overwhelming, consider outsourcing your customer-support capabilities altogether. “In the end, my research tells me it’s easier to outsource,” said DeSalles. Certainly, handing over this function to a third-party provider can give rise to control — and budgetary — concerns. But immediate access to qualified agents, low attrition rates and built-in security measures are often worth the added cost. “You factor all these considerations together, and outsourcing becomes a very economically viable model,” DeSalles said.

The Enterprise PBX Comparison Guide from VoIP-News is a free download which provides your organization with vendor reviews, pricing & feature comparisons. Large enterprise PBX systems can cost millions of dollars, making purchasing decisions critical especially in tough economic times. The wrong PBX can be sand in your business' gears, slowing workflow and wearing out human resources. Download Enterprise PBX Comparison Guide Now.

Regional Articles
- Safeguarding Call Center Albany NY
- Safeguarding Call Center Amityville NY
- Safeguarding Call Center Amsterdam NY
- Safeguarding Call Center Arverne NY
- Safeguarding Call Center Astoria NY
- Safeguarding Call Center Auburn NY
- Safeguarding Call Center Babylon NY
- Safeguarding Call Center Baldwin NY
- Safeguarding Call Center Baldwinsville NY
- Safeguarding Call Center Ballston Spa NY
- Safeguarding Call Center Bay Shore NY
- Safeguarding Call Center Bayside NY
- Safeguarding Call Center Beacon NY
- Safeguarding Call Center Bellerose NY
- Safeguarding Call Center Bellmore NY
- Safeguarding Call Center Bethpage NY
- Safeguarding Call Center Binghamton NY
- Safeguarding Call Center Brentwood NY
- Safeguarding Call Center Brewster NY
- Safeguarding Call Center Brockport NY
- Safeguarding Call Center Bronx NY
- Safeguarding Call Center Bronxville NY
- Safeguarding Call Center Brooklyn NY
- Safeguarding Call Center Buffalo NY
- Safeguarding Call Center Cambria Heights NY
- Safeguarding Call Center Camillus NY
- Safeguarding Call Center Canandaigua NY
- Safeguarding Call Center Centereach NY
- Safeguarding Call Center Central Islip NY
- Safeguarding Call Center Clifton Park NY
- Safeguarding Call Center Cohoes NY
- Safeguarding Call Center College Point NY
- Safeguarding Call Center Commack NY
- Safeguarding Call Center Copiague NY
- Safeguarding Call Center Coram NY
- Safeguarding Call Center Corning NY
- Safeguarding Call Center Corona NY
- Safeguarding Call Center Cortland NY
- Safeguarding Call Center Cortlandt Manor NY
- Safeguarding Call Center Deer Park NY
- Safeguarding Call Center Delmar NY
- Safeguarding Call Center Depew NY
- Safeguarding Call Center Dunkirk NY
- Safeguarding Call Center East Amherst NY
- Safeguarding Call Center East Aurora NY
- Safeguarding Call Center East Elmhurst NY
- Safeguarding Call Center East Islip NY
- Safeguarding Call Center East Meadow NY
- Safeguarding Call Center East Northport NY
- Safeguarding Call Center East Setauket NY
- Safeguarding Call Center East Syracuse NY
- Safeguarding Call Center Elmhurst NY
- Safeguarding Call Center Elmira NY
- Safeguarding Call Center Elmont NY
- Safeguarding Call Center Endicott NY
- Safeguarding Call Center Fairport NY
- Safeguarding Call Center Far Rockaway NY
- Safeguarding Call Center Farmingdale NY
- Safeguarding Call Center Farmingville NY
- Safeguarding Call Center Floral Park NY
- Safeguarding Call Center Flushing NY
- Safeguarding Call Center Forest Hills NY
- Safeguarding Call Center Franklin Square NY
- Safeguarding Call Center Fredonia NY
- Safeguarding Call Center Freeport NY
- Safeguarding Call Center Fresh Meadows NY
- Safeguarding Call Center Fulton NY
- Safeguarding Call Center Garden City NY
- Safeguarding Call Center Glen Cove NY
- Safeguarding Call Center Glen Oaks NY
- Safeguarding Call Center Glens Falls NY
- Safeguarding Call Center Gloversville NY
- Safeguarding Call Center Great Neck NY
- Safeguarding Call Center Hamburg NY
- Safeguarding Call Center Hauppauge NY
- Safeguarding Call Center Hempstead NY
- Safeguarding Call Center Hicksville NY
- Safeguarding Call Center Hilton NY
- Safeguarding Call Center Holbrook NY
- Safeguarding Call Center Hollis NY
- Safeguarding Call Center Hopewell Junction NY
- Safeguarding Call Center Horseheads NY
- Safeguarding Call Center Howard Beach NY
- Safeguarding Call Center Huntington NY
- Safeguarding Call Center Huntington Station NY
- Safeguarding Call Center Islip NY
- Safeguarding Call Center Ithaca NY
- Safeguarding Call Center Jackson Heights NY
- Safeguarding Call Center Jamaica NY
- Safeguarding Call Center Jamestown NY
- Safeguarding Call Center Kew Gardens NY
- Safeguarding Call Center Kings Park NY
- Safeguarding Call Center Kingston NY
- Safeguarding Call Center Lancaster NY
- Safeguarding Call Center Larchmont NY
- Safeguarding Call Center Latham NY
- Safeguarding Call Center Levittown NY
- Safeguarding Call Center Lindenhurst NY
- Safeguarding Call Center Little Neck NY
- Safeguarding Call Center Liverpool NY
- Safeguarding Call Center Lockport NY
- Safeguarding Call Center Long Beach NY
- Safeguarding Call Center Long Island City NY
- Safeguarding Call Center Lynbrook NY
- Safeguarding Call Center Mahopac NY
- Safeguarding Call Center Malone NY
- Safeguarding Call Center Mamaroneck NY
- Safeguarding Call Center Manhasset NY
- Safeguarding Call Center Manlius NY
- Safeguarding Call Center Maspeth NY
- Safeguarding Call Center Massapequa NY
- Safeguarding Call Center Massapequa Park NY
- Safeguarding Call Center Massena NY
- Safeguarding Call Center Mastic NY
- Safeguarding Call Center Melville NY
- Safeguarding Call Center Merrick NY
- Safeguarding Call Center Middle Village NY
- Safeguarding Call Center Middletown NY
- Safeguarding Call Center Mineola NY
- Safeguarding Call Center Monroe NY
- Safeguarding Call Center Monsey NY
- Safeguarding Call Center Mount Kisco NY
- Safeguarding Call Center Mount Vernon NY
- Safeguarding Call Center Nanuet NY
- Safeguarding Call Center New City NY
- Safeguarding Call Center New Hartford NY
- Safeguarding Call Center New Hyde Park NY
- Safeguarding Call Center New Paltz NY
- Safeguarding Call Center New Rochelle NY
- Safeguarding Call Center New Windsor NY
- Safeguarding Call Center New York NY
- Safeguarding Call Center Newburgh NY
- Safeguarding Call Center Niagara Falls NY
- Safeguarding Call Center North Babylon NY
- Safeguarding Call Center North Tonawanda NY
- Safeguarding Call Center Nyack NY
- Safeguarding Call Center Oakland Gardens NY
- Safeguarding Call Center Oceanside NY
- Safeguarding Call Center Ogdensburg NY
- Safeguarding Call Center Olean NY
- Safeguarding Call Center Oneonta NY
- Safeguarding Call Center Orchard Park NY
- Safeguarding Call Center Ossining NY
- Safeguarding Call Center Oswego NY
- Safeguarding Call Center Ozone Park NY
- Safeguarding Call Center Patchogue NY
- Safeguarding Call Center Pearl River NY
- Safeguarding Call Center Peekskill NY
- Safeguarding Call Center Penfield NY
- Safeguarding Call Center Pittsford NY
- Safeguarding Call Center Plainview NY
- Safeguarding Call Center Plattsburgh NY
- Safeguarding Call Center Port Chester NY
- Safeguarding Call Center Port Jefferson Station NY
- Safeguarding Call Center Port Washington NY
- Safeguarding Call Center Potsdam NY
- Safeguarding Call Center Poughkeepsie NY
- Safeguarding Call Center Queens Village NY
- Safeguarding Call Center Queensbury NY
- Safeguarding Call Center Rego Park NY
- Safeguarding Call Center Rensselaer NY
- Safeguarding Call Center Richmond Hill NY
- Safeguarding Call Center Ridgewood NY
- Safeguarding Call Center Riverhead NY
- Safeguarding Call Center Rochester NY
- Safeguarding Call Center Rockaway Park NY
- Safeguarding Call Center Rockville Centre NY
- Safeguarding Call Center Rome NY
- Safeguarding Call Center Ronkonkoma NY
- Safeguarding Call Center Roosevelt NY
- Safeguarding Call Center Rosedale NY
- Safeguarding Call Center Rye NY
- Safeguarding Call Center Saint Albans NY
- Safeguarding Call Center Saint James NY
- Safeguarding Call Center Saratoga Springs NY
- Safeguarding Call Center Saugerties NY
- Safeguarding Call Center Sayville NY
- Safeguarding Call Center Scarsdale NY
- Safeguarding Call Center Schenectady NY
- Safeguarding Call Center Selden NY
- Safeguarding Call Center Shirley NY
- Safeguarding Call Center Smithtown NY
- Safeguarding Call Center South Ozone Park NY
- Safeguarding Call Center South Richmond Hill NY
- Safeguarding Call Center Spencerport NY
- Safeguarding Call Center Spring Valley NY
- Safeguarding Call Center Springfield Gardens NY
- Safeguarding Call Center Staten Island NY
- Safeguarding Call Center Stony Brook NY
- Safeguarding Call Center Suffern NY
- Safeguarding Call Center Sunnyside NY
- Safeguarding Call Center Syosset NY
- Safeguarding Call Center Syracuse NY
- Safeguarding Call Center Tarrytown NY
- Safeguarding Call Center Tonawanda NY
- Safeguarding Call Center Troy NY
- Safeguarding Call Center Uniondale NY
- Safeguarding Call Center Utica NY
- Safeguarding Call Center Valley Stream NY
- Safeguarding Call Center Vestal NY
- Safeguarding Call Center Wantagh NY
- Safeguarding Call Center Wappingers Falls NY
- Safeguarding Call Center Watertown NY
- Safeguarding Call Center Watervliet NY
- Safeguarding Call Center Webster NY
- Safeguarding Call Center West Babylon NY
- Safeguarding Call Center West Hempstead NY
- Safeguarding Call Center West Islip NY
- Safeguarding Call Center Westbury NY
- Safeguarding Call Center White Plains NY
- Safeguarding Call Center Whitestone NY
- Safeguarding Call Center Woodhaven NY
- Safeguarding Call Center Woodside NY
- Safeguarding Call Center Wyandanch NY
- Safeguarding Call Center Yonkers NY
- Safeguarding Call Center Yorktown Heights NY
Related Articles
- Call-Center Technology Tools New York
VoIP provides a great platform for call centers that can grow with your business. But call center technology tools can be a challenge to sort out: The options are numerous, interesting and often a nuisance.
- Advanced Call Routing New York
- Motivating Call Center Agents New York
- Skype-Based Call Center New York
- Hosted PBX New York
- Automated Call-Center Solutions New York
- World-Class VoIP Call Centers New York
- Guide to VoIP Call Centers New York
- Virtual PBX Phone Systems New York
- Call-Center Strategies New York