Professional Answering Services Albany NY

Don't underestimate the talent that you get when you select a professional answering service. Many of the leading answering service companies in the industry are very particular about the employees they hire. They obviously make it a point to hire only articulate individuals who can think on their feet and can handle multiple calls while staying poised.

Local Companies

GKBN Technologies, Inc.
518-331-4083
41 Ivywood Drive
Albany, NY
Optimum Staffing
518-453-6265
25 Kraft Ave
Albany, NY
Sargent & Blais Personnel
518-869-6780
220 Washington Avenue Ext
Albany, NY
Park Personnel Services
518-899-5217
56 Clifton Country Rd Suite 204
Clifton Park, NY
Companies Of J J Young
518-270-1700
264 River St
Troy, NY
NAVIGATOR Technologies
(484) 885-7673
18 Computer Drv West
Albany, NY
Heber Assoicates, In
518-435-1110
125 Wolf Rd
Albany, NY
Patrick Whelan Associates
518-465-6211
421 Loudonville Road
Albany, NY
A Day's Work
(205) 591-3855
5522 1st Ave N
Birmingham, AK
IPLogic
518-724-2300
17 British American Boulevard
Latham, NY
Data Provided by:
  

Provided By:

Author: Robert Porter

Don't underestimate the talent that you get when you select a professional answering service. Many of the leading answering service companies in the industry are very particular about the employees they hire. They obviously make it a point to hire only articulate individuals who can think on their feet and can handle multiple calls while staying poised. They also clearly realize the importance of answering calls promptly and in a professional manner at all times. Answering Service owners and managers know about the importance of the voice and its tone, and how an operator's voice can truly make a welcoming and helpful difference when answering calls. Of course, being able and determined to help a caller is equally as important.

Industry leading answering service companies like 1-800 We Answer ( http://www.efls.com ) are very selective about who they hire. Before any hiring takes place, operators are thoroughly screened and their communication and listening skills are put to the test. After skilled operators are hired, they receive training in the company's policies and answering service procedures. They're closely supervised so that their performance is consistent. Training doesn't stop once an operator's evaluation period is over. Answering service operators receive continual training on new accounts, and learn customer service skills throughout their careers.

Answering service companies attract a steady stream of excellent employees. Many companies are realizing the advantages of outsourcing inbound telephone call answering to an answering service. The growth of outsourced business support areas and the virtual service industries has spurred a growing need for skilled customer service representatives across all fields. Answering service businesses constantly need fresh talent. While many customer service experts work in the answering service industry full-time, some of these employees are part-time workers, including people working second jobs. These employees, who work full-time in other areas, often have useful professional experience to offer an answering service company. That broad experience is evident when they answer calls and provide exceptional customer service.

An answering service can be an appealing place to work. For those individuals who love to talk, be helpful and who know they have strong communications skills, are well suited to work for an answering service. A clear speaking voice, known as a "great phone voice" is a plus for answering service employees. Answering service companies provide fair pay, and the hours are often very flexible since an answering service can provide call coverage at all hours, 24/7, 365 days a year. Employees can usually choose to work a specific shift that accommodates their lifestyle and schedule: early morning, afternoon, late night, and overnight.

Working for an answering service can be a path to higher levels of customer service experience. Answering service companies attract quality employees who are drawn to the latest technology in the telecommunications industry. By working at a professional answering service, customer service employees sharpen their technical skills since messages are relayed to clients in a variety of ways via phone and also through new technology: mobile e-mail, fax or directly to a client's PDA. Some answering service employees update databases and they get to work on a variety of telecommunications software applications, some of which were created by their own IT departments.

Answering service companies partner with their clients to provide seamless call coverage. Keeping this concept in mind, the employees of an answering service become quite important. When a company's receptionist goes home, it's the answering service live operator who takes the reins. The operator becomes an extension of that company whose calls they are covering. A valuable answering service worker realizes their voice and presence is just as important as the company's daytime receptionist's.

Employees are the key ingredient that distinguishes one company from another. Answering Service companies also realize this, and hire only the best communicators: good listeners who are ready at all times to consistently help and service callers. Answering service companies actively recruit online just like the Fortune 1000 companies, and utilize key job search sites such as Monster.com, Careerbuilders.com and Craig's List. The job front for answering service employees looks bright, since there is a growing demand for qualified and skilled employees. Unlike many other US industries, many answering service companies are expanding and hiring rapidly.


About the Author:

Robert Porter is the President and CEO of 1-800 We Answer, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail,telemarketing and phone system services to businesses and individuals.

Article Source: http://www.articlesbase.com/management-articles/answering-service-employees-make-a-difference-for-your-business-795101.html

Related Articles
- Professional Logo Albany NY
There is no better way to brand your business than by using a professional logo. You can get a logo designed custom for your business by using a logo design company. There are companies online that will design a business logo for you and make your company really stand out.
- Business Phone Auto Attendant Albany NY
- Business Card Printing Albany NY
- Automated Attendants Albany NY
- Outsourcing Typing Services Albany NY
- How to Choose a Merchant Services Provider Albany NY
- How to Find and Hire a Professional SAP Consultant Albany NY
- Office Refurbishment Albany NY
- Benefits of Viral Marketing Albany NY
- Benefits of Digital Printing Albany NY