How to Handle and Decrease Customer Disputes Rochester NY

Customer disputes over payment can tie up an alarming amount of cash in Rochester. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Salvage Robert J Sra
(585) 385-4255
37 Tree Brook Dr
Rochester, NY
Rynne John P MAI Sra
(585) 262-3277
205 Saint Paul St
Rochester, NY
A Cc Long Distance Corporation
(585) 987-3300
400 West Ave
Rochester, NY
G Hi
(585) 424-2467
30 Corporate Woods Ste 200
Rochester, NY
Frontier
(585) 777-1270
180 S Clinton Ave
Rochester, NY
Frontier
(585) 777-1200

Rochester, NY
Frontier
(585) 325-7692
180 S Clinton Ave
Rochester, NY
Frontier
(585) 777-1200

Rochester, NY
Cellular by Frontier
(585) 321-7777

Rochester, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

The full text of this article is available as a PDF document. To download the PDF version of the article, click here.

Click here to read full article from The Concrete Producer

Related Articles
- Drywall Finishing Rochester NY
Finishing drywall well takes skill, touch, and attention to detail. It looks easy, but it takes practice. Getting results you'll be proud of starts with well-hung rock and continues with using the right joint compounds and knives in the right order.
- Home Repair Tools Rochester NY
- Fibers for Permeability Rochester NY
- Framing a Pergola Rochester NY
- Fending off Sun, Wind, and Nosy Neighbors Rochester NY
- Door Hardware Rochester NY
- Hand-Held Power Saws Rochester NY
- Heavy-Duty Clamping Horses Rochester NY
- Generators, Compressors and Saws Rochester NY
- INNOVA® 3100 Tools Rochester NY