How to Handle and Decrease Customer Disputes Rensselaer NY

Customer disputes over payment can tie up an alarming amount of cash in Rensselaer. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Salvage Robert J Sra
(585) 385-4255
37 Tree Brook Dr
Rochester, NY
Metrocard Customer Service
(212) 638-7622
370 Jay St
Brooklyn, NY
Boocom North America Customer Service
(212) 651-5777
435 Hudson St
New York, NY
Lewis County General Hospital
(315) 376-5208

Lowville, NY
Univera Healthcare
(716) 857-6200

Buffalo, NY
Rossi Alfred T Sra
(585) 383-4500
1151 Pittsford Victor Rd
Pittsford, NY
Lewis County General Hospital
(315) 376-5212

Lowville, NY
Frontier
(585) 777-1200

Rochester, NY
T K R Cable Company
(973) 728-0301

Middletown, NY
Rynne John P MAI Sra
(585) 262-3277
205 Saint Paul St
Rochester, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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