How to Handle and Decrease Customer Disputes Niagara Falls NY

Customer disputes over payment can tie up an alarming amount of cash in Niagara Falls. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

360 PSG
716-829-7373
4232 Ridge Lea Rd
Buffalo, NY
Buffaloweb Services LLC
716-834-9198
76 North Dr
Buffalo, NY
Con Edison Emergency Information-General Information
(212) 243-1900

New York, NY
Road Runner Customer Service
(718) 463-4100
4161 Kissena Blvd
Flushing, NY
Arc Otsego
(607) 433-8447
102 Browne St
Oneonta, NY
Audax Business Solution
716-632-9800
6724 Main St
Buffalo, NY
A 1 Communications
716-447-1909
3053 Delaware Ave
Buffalo, NY
Computer Sos Inc
716-635-0086
1505 Cleveland DR
Buffalo, NY
Raymour & Flanigan Furniture Inc
(585) 872-1140
980 Ridge Rd
Webster, NY
Press-Republican
(518) 565-4110
New York
Plattsburgh, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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