How to Handle and Decrease Customer Disputes New York NY

Customer disputes over payment can tie up an alarming amount of cash in New York. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Church Accounting & Consulting
(973) 824-0132
17 Academy St
Newark, NJ
Alli Paul Consultant
(201) 418-0711
639 Newark Ave
Jersey City, NJ
D & I Consulting
(201) 706-2037
879 Bergen Ave
Jersey City, NJ
Rising Tide Capital Inc
(201) 432-4316
348 Martin Luther King Jr DR
Jersey City, NJ
Ps Technology Solutions Inc
(718) 377-4193
924 E 29th St
Brooklyn, NY
Marie Saeki Public Relations
(212) 353-9141
41 Great Jones Street
New York, NY
Classic Flow Media Group Inc
(973) 624-0933
175 Norfolk St
Newark, NJ
Atlantic Coast Media Group
(201) 420-8282
930 Newark Ave
Jersey City, NJ
MVP Consulting
(201) 216-1613
525 Washington Blvd
Jersey City, NJ
Compu-Net Solutions
(718) 436-3904
1180 51st St
Brooklyn, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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