How to Handle and Decrease Customer Disputes New York NY

Customer disputes over payment can tie up an alarming amount of cash in New York. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Alritech Business Solutions
(973) 991-1802
181 Van Buren St
Newark, NJ
730 Associates
(973) 297-0038
5 Commerce St
Newark, NJ
City of Newark
(973) 733-3669
920 Broad St
Newark, NJ
Hudson Staffing Solutions
(201) 333-3391
73 Van Reypen St
Jersey City, NJ
Ports America Inc
(201) 332-6009
403 Port Jersey Blvd
Jersey City, NJ
AG Advertising & Marketing
718-841-7153
8th Ave
Manhattan, NY
SetNine
(973) 242-4431
614 Frelinghuysen Ave
Newark, NJ
Church Accounting & Consulting
(973) 824-0132
17 Academy St
Newark, NJ
El Taller Colaborativo
(212) 952-1955
550 Broad St
Newark, NJ
591 Summit Group LLC
(201) 420-1823
895 Bergen Ave
Jersey City, NJ

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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