How to Handle and Decrease Customer Disputes New York

Customer disputes over payment can tie up an alarming amount of cash in New York. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Aero Media
(718) 418-8960
250 Moore Street
Brooklyn, NY
Audax Business Solution
716-632-9800
6724 Main St
Buffalo, NY
A 1 Communications
716-447-1909
3053 Delaware Ave
Buffalo, NY
Computer Sos Inc
716-635-0086
1505 Cleveland DR
Buffalo, NY
Ps Technology Solutions Inc
(718) 377-4193
924 E 29th St
Brooklyn, NY
AG Advertising & Marketing
718-841-7153
8th Ave
Manhattan, NY
JMC Marketing Communications & PR
(845) 331-1200
10 Pearl Street
Kingston, NY
360 PSG
716-829-7373
4232 Ridge Lea Rd
Buffalo, NY
Buffaloweb Services LLC
716-834-9198
76 North Dr
Buffalo, NY
Compatible Business Solutions
(718) 652-5960
1063 E 211th St
Bronx, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

The full text of this article is available as a PDF document. To download the PDF version of the article, click here.

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