How to Handle and Decrease Customer Disputes New Rochelle NY

Customer disputes over payment can tie up an alarming amount of cash in New Rochelle. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Aero Media
(718) 418-8960
250 Moore Street
Brooklyn, NY
Ruder Finn
(212) 583-2782
301 E. 57th Street
New York, NY
Hudson Staffing Solutions
(201) 333-3391
73 Van Reypen St
Jersey City, NJ
Alli Paul Consultant
(201) 418-0711
639 Newark Ave
Jersey City, NJ
Compatible Business Solutions
(718) 652-5960
1063 E 211th St
Bronx, NY
Shelko Consulting LLC Accounting & CRM Software Consultants
1-800-638-5213
214 State St
Hackensack, NJ
Marie Saeki Public Relations
(212) 353-9141
41 Great Jones Street
New York, NY
billAnywhere.com
212-555-1234
122nd st
New York, NY
591 Summit Group LLC
(201) 420-1823
895 Bergen Ave
Jersey City, NJ
MVP Consulting
(201) 216-1613
525 Washington Blvd
Jersey City, NJ

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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