How to Handle and Decrease Customer Disputes Massena NY

Customer disputes over payment can tie up an alarming amount of cash in Massena. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Con Edison Emergency Information-General Information
(212) 243-1900

New York, NY
Road Runner Customer Service
(718) 463-4100
4161 Kissena Blvd
Flushing, NY
Arc Otsego
(607) 433-8447
102 Browne St
Oneonta, NY
Group Health Incorporated
(212) 501-4444
441 Ninth Avenue Manhatt
Stamford, NY
Raymour & Flanigan Furniture Inc
(518) 347-2044
480 Balltown Rd
Schenectady, NY
Univera Healthcare
(716) 857-6200

Buffalo, NY
Raymour & Flanigan Furniture Inc
(585) 872-1140
980 Ridge Rd
Webster, NY
Press-Republican
(518) 565-4110
New York
Plattsburgh, NY
Beautiful Music Company Customer Service
(631) 261-2254
320 Main St
Northport, NY
Lewis County General Hospital
(315) 376-5207

Lowville, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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