How to Handle and Decrease Customer Disputes Maspeth NY

Customer disputes over payment can tie up an alarming amount of cash in Maspeth. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

730 Associates
(973) 297-0038
5 Commerce St
Newark, NJ
El Taller Colaborativo
(212) 952-1955
550 Broad St
Newark, NJ
Alli Paul Consultant
(201) 418-0711
639 Newark Ave
Jersey City, NJ
Ports America Inc
(201) 332-6009
403 Port Jersey Blvd
Jersey City, NJ
Ps Technology Solutions Inc
(718) 377-4193
924 E 29th St
Brooklyn, NY
Shelko Consulting LLC Accounting & CRM Software Consultants
1-800-638-5213
214 State St
Hackensack, NJ
Acg Consulting Inc
(973) 792-9194
744 Broad St
Newark, NJ
591 Summit Group LLC
(201) 420-1823
895 Bergen Ave
Jersey City, NJ
American Business Systems Inc
(201) 521-9200
154 Sterling Ave
Jersey City, NJ
Compu-Net Solutions
(718) 436-3904
1180 51st St
Brooklyn, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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