How to Handle and Decrease Customer Disputes Mamaroneck NY

Customer disputes over payment can tie up an alarming amount of cash in Mamaroneck. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Shelko Consulting LLC Accounting & CRM Software Consultants
1-800-638-5213
214 State St
Hackensack, NJ
billAnywhere.com
212-555-1234
122nd st
New York, NY
Frontier
(585) 777-1200

Rochester, NY
Lightpath Customer Service
(516) 803-6000
200 Jericho Quadrangle
Jericho, NY
Nbt
(518) 863-8902
192 N Main St
Northville, NY
AG Advertising & Marketing
718-841-7153
8th Ave
Manhattan, NY
Ruder Finn
(212) 583-2782
301 E. 57th Street
New York, NY
Compatible Business Solutions
(718) 652-5960
1063 E 211th St
Bronx, NY
David Yurman Customer Service
(212) 584-9214
24 Vestry St
New York, NY
Bridge Kitchenware Corp Catalog Customer Service
(212) 838-6746
214 E 52nd St
New York, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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