How to Handle and Decrease Customer Disputes Lancaster NY

Customer disputes over payment can tie up an alarming amount of cash in Lancaster. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Audax Business Solution
716-632-9800
6724 Main St
Buffalo, NY
A 1 Communications
716-447-1909
3053 Delaware Ave
Buffalo, NY
Computer Sos Inc
716-635-0086
1505 Cleveland DR
Buffalo, NY
Proven Methods Customer Service Llc
(914) 967-5040
32 Elm Pl
Rye, NY
Best Svce
(518) 793-7897
110 Saratoga Ave
South Glens Falls, NY
The New York Sales Consulting Group, Inc.
716-649-1105
57 Huron Street
Hamburg, NY
360 PSG
716-829-7373
4232 Ridge Lea Rd
Buffalo, NY
Buffaloweb Services LLC
716-834-9198
76 North Dr
Buffalo, NY
Red Alert Inc
(718) 876-8001

Staten Island, NY
Pepsi-Cola Buffalo Bottling Corp
(716) 684-4911
2770 Walden Ave
Buffalo, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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