How to Handle and Decrease Customer Disputes Gloversville NY

Customer disputes over payment can tie up an alarming amount of cash in Gloversville. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Univera Healthcare
(716) 857-6200

Buffalo, NY
Upstate Farms Cooperative Inc
(716) 892-3434
1730 Dale Rd
Buffalo, NY
A Cc Long Distance Corporation
(585) 987-3300
400 West Ave
Rochester, NY
David Yurman Customer Service
(212) 584-9214
24 Vestry St
New York, NY
Bridge Kitchenware Corp Catalog Customer Service
(212) 838-6746
214 E 52nd St
New York, NY
Frontier
(585) 325-7692
180 S Clinton Ave
Rochester, NY
Bank of Tokyo Mitsubishi Ltd
(212) 766-3456

New York, NY
Tritium Card Services Customer Service
(516) 390-6300
50 Charles Lindbergh Bl
Uniondale, NY
Frontier
(585) 777-1200

Rochester, NY
Lightpath Customer Service
(516) 803-6000
200 Jericho Quadrangle
Jericho, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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