How to Handle and Decrease Customer Disputes Glens Falls NY

Customer disputes over payment can tie up an alarming amount of cash in Glens Falls. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Proven Methods Customer Service Llc
(914) 967-5040
32 Elm Pl
Rye, NY
Best Svce
(518) 793-7897
110 Saratoga Ave
South Glens Falls, NY
Rossi Alfred T Sra
(585) 383-4500
1151 Pittsford Victor Rd
Pittsford, NY
Lewis County General Hospital
(315) 376-5212

Lowville, NY
Red Alert Inc
(718) 876-8001

Staten Island, NY
Pepsi-Cola Buffalo Bottling Corp
(716) 684-4911
2770 Walden Ave
Buffalo, NY
Frontier
(585) 777-1270
180 S Clinton Ave
Rochester, NY
Salvage Robert J Sra
(585) 385-4255
37 Tree Brook Dr
Rochester, NY
Metrocard Customer Service
(212) 638-7622
370 Jay St
Brooklyn, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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