How to Handle and Decrease Customer Disputes Forest Hills NY

Customer disputes over payment can tie up an alarming amount of cash in Forest Hills. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Marie Saeki Public Relations
(212) 353-9141
41 Great Jones Street
New York, NY
SetNine
(973) 242-4431
614 Frelinghuysen Ave
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154 Sterling Ave
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Ports America Inc
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(718) 951-2114
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AG Advertising & Marketing
718-841-7153
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billAnywhere.com
212-555-1234
122nd st
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City of Newark
(973) 733-3669
920 Broad St
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Atlantic Coast Media Group
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Ps Technology Solutions Inc
(718) 377-4193
924 E 29th St
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Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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