How to Handle and Decrease Customer Disputes Forest Hills NY

Customer disputes over payment can tie up an alarming amount of cash in Forest Hills. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

Apogee Management LLC
(212) 252-2421
13 Crosby Street
New York, NY
Binary Tree Inc
(212) 244-3635
1 Gateway Ctr
Newark, NJ
Dpe Consulting
(973) 648-6854
20 Branford Pl
Newark, NJ
591 Summit Group LLC
(201) 420-1823
895 Bergen Ave
Jersey City, NJ
Compatible Business Solutions
(718) 652-5960
1063 E 211th St
Bronx, NY
AG Advertising & Marketing
718-841-7153
8th Ave
Manhattan, NY
730 Associates
(973) 297-0038
5 Commerce St
Newark, NJ
Classic Flow Media Group Inc
(973) 624-0933
175 Norfolk St
Newark, NJ
Hudson Staffing Solutions
(201) 333-3391
73 Van Reypen St
Jersey City, NJ
D M I Consulting
(201) 413-1964
2277 John F Kennedy Blvd
Jersey City, NJ

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

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