How to Handle and Decrease Customer Disputes Albany NY

Customer disputes over payment can tie up an alarming amount of cash in Albany. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up.

Local Companies

24 Hour Store
(570) 296-2844

Middletown, NY
Proven Methods Customer Service Llc
(914) 967-5054
32 Elm Pl
Rye, NY
Univera Healthcare
(716) 857-4448

Buffalo, NY
Group Health Incorporated
(585) 424-2467
30 Corporate Woods
Rochester, NY
Optimum Voice
(516) 918-2593

Bethpage, NY
Cellular by Frontier
(585) 321-7777

Rochester, NY
Seven-Up Squirt-Dr Pepper of Buffalo
(716) 684-4911
2770 Walden Ave
Buffalo, NY
Cahill Patrick W Sra
(585) 383-4500
1151 Pittsford Victor Rd
Pittsford, NY
T K R Cable Company
(845) 986-2069

Warwick, NY
Press-Republican
(518) 565-4105

Plattsburgh, NY

Source: The Concrete Producer/Concrete Journal
Publication date: April 1, 1995

By Lloyd W. Eichorn

Abstract: Customer disputes over payment can tie up an alarming amount of cash. Unfortunately, many times, no one takes immediate action to resolve the disputes and they pile up. In order to maintain cash flow, these disputes must be put to rest quickly and efficiently. For this to take place, the dispute must be brought to the attention of the cash flow manager. To facilitate the speedy solution of disputes, there must be effective communication within the company, so when the customer does call or write with the dispute, it is circulated immediately to all who need to know about it. There are two types of disputes: real ones and pay stalls. Customers stalling on a payment are unlikely to try to bring the dispute to an immediate resolution. It is up to the company to do so. If disputes are brought to quick resolution, ending with either an apology to the customer or a polite request for payment, the pay stall technique will cease to work. Other customers will appreciate the quick attention, and business will improve.

The full text of this article is available as a PDF document. To download the PDF version of the article, click here.

Click here to read full article from The Concrete Producer

Related Articles
- Door Hardware Albany NY
Long an outlet for designers and homeowners to express their personal aesthetics, door hardware just keeps getting more and more stylish. The most recent introductions take hardware to new heights of fashion with high-end finishes, modern silhouettes, unique options, and coordinating accessories without sacrificing security at the entry.
- Fibers for Permeability Albany NY
- Hand-Held Power Saws Albany NY
- Heavy-Duty Clamping Horses Albany NY
- INNOVA® 3100 Tools Albany NY
- Home Repair Tools Albany NY
- Generators, Compressors and Saws Albany NY
- Fending off Sun, Wind, and Nosy Neighbors Albany NY
- Drywall Finishing Albany NY
- Framing a Pergola Albany NY