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How to Give Great Customer Service Using E Mail New York

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age:

Local Companies

360 PSG
716-829-7373
4232 Ridge Lea Rd
Buffalo, NY

AG Advertising & Marketing
718-841-7153
8th Ave
Manhattan, NY

Audax Business Solution
716-632-9800
6724 Main St
Buffalo, NY

JMC Marketing Communications & PR
(845) 331-1200
10 Pearl Street
Kingston, NY

SocialZone.com
718-638-3322
PO Box 23682
Brooklyn, NY

Marie Saeki Public Relations
(212) 353-9141
41 Great Jones Street
New York, NY

Ruder Finn
(212) 583-2782
301 E. 57th Street
New York, NY

Apogee Management LLC
(212) 252-2421
13 Crosby Street
New York, NY

The New York Sales Consulting Group, Inc.
716-649-1105
57 Huron Street
Hamburg, NY

Aero Media
(718) 418-8960
250 Moore Street
Brooklyn, NY

Steps

Give each customer a personal response. When a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response! Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.
Be clear but sincere. When responding to customers' e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy me if I were the customer?" Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!
Offer live customer support. E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet! Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he's looking for.
Make sure your support reps have all the answers. The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product. What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around the company!

Tips

Provide stand-out service; gain lifelong customers. Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

Things You'll Need

An automated e-mail follow-up system

Sources and Citations

http://CosmicBreath.AWeber.com
http://www.SmarterClicks.com

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Featured Local Company

360 PSG

716-829-7373
4232 Ridge Lea Rd
Buffalo, NY
http://www.360psg.com

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