How to Create a High Performance Customer Service Leadership Team

To be successful a customer service focused organization must have effective leadership. Too often the people are promoted into leadership roles because of their technical expertise and/or tenure with the organization. What?s often overlooked is whether the individual has the ability/talent to lead. Leading is about building and maintaining relationships.

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The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age:
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