How to Cope in a High Pressure Customer Service Role

Customer service centres often have a high turnover,and if you are working in one you may find your job very stressful. These tried and tested techniques will help you cope with the pressure you may face.

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The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age:
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