Automated Attendants Latham NY

Most companies need some type of answering service, or automated attendants, to pick up calls when they are closed, busy, or away. Depending on the size and needs of the business, there are many options to answering services that will fit the needs of the company.


1 . Local Companies

OfficeMax
518-373-0927
54 The Crossing Blvd.
Clifton Park, NY
Staples
518-371-1482
24 Maxwell Drive
Clifton Park, NY
Staples
518-283-3039
600 Greenbush Road
Rensselaer, NY
Staples
518-782-7839
601 Troy-Schenectady Rd.
Latham, NY
Chameleon Systems
(518) 348-1343
80 Blue Jay Way
Rexford, NY
Info E Web Inc
518-435-9500
1241, Central Ave
Albany, NY
OfficeMax
518-438-0086
79 Wolf Road
Albany, NY
Staples
518-426-0044
241 Route 9W
Glenmont, NY
Staples
518-356-3638
1350 Altamont Ave.
Rotterdam, NY
Staples
518-435-9920
1440 Central Ave
Albany, NY
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2 . What is an Automated Attendant?

Automated Attendants can be known as an auto attendant or AA. These systems allow incoming callers to be transferred automatically to the owner's extension without having to use a live person, usually a receptionist. If a person needs to talk to a real person, most systems will allow them to press a number or symbol for an operator. Most modern systems, such as PBX and key phone systems come with automated attendants as a standard feature, but these can also be installed on standard phone lines, as well.

When one calls and receives a company's automated attendants, there are usually some types of directories implemented on the system to find the person or area they are looking for. Some have a "dial-by-name" system set up, where the system lists names by the last name. A caller can then press # or a similar symbol on their phone when that name is announced, and it will automatically call that persons extension. A more popular system asks the caller to dial a person's extension automatically if it is known. If it is not, the caller can then listen to a list of choices to get their call directed to the right person.

For a 7 day free trial call ReceptionHQ. Call 888-491-6753

3 . Automated Attendant FAQ

There are many different uses that various places will have for automated attendants. Mainly, it is to free up lines from callers who have the same general questions that can be easily answered, such as company hours, directions, and more. After these messages are played, the caller will have an option of hearing more messages, or to be transferred to a receptionist if they have a question they can't find the answer to. These automated attendants are also used frequently for government programs, information numbers, and even colleges and school systems.

There are other features that can be used from an automated attendant system, such as transferring a call to an outside phone line or connecting two different companies using wide-area networking. Automated attendants should be programmed very carefully, so that a caller can get the information they need quickly and easily. Too many large companies make a caller go through an endless series of menus before they can actually get the answer that they need, or make it near impossible to get to a live person.

For a 7 day free trial call ReceptionHQ. Call 888-491-6753

4 . Tele-a-Greeter

One type of automated attendants is called telephone greeters, or a tel-a-greeter. When a caller phones into a company, a tel-a-greeter answers the call and then screens them with an informative type of greeting. Callers can choose from pre-recorded messages or opt for a live pick up from a real person to help them. Most tel-a-greeters are made to handle a number of calls at a time, with different lines that pick up the same phone number.

There are many reasons that a company or business uses telephone greeters. Many calls that come in are people asking the same types of questions, such as the businesses hours of operation, directions, and so forth. Telephone greeters can handle these types of calls by offering the right message for the right question, thus freeing up a staff's time. Messages recorded on these telephone greeters can typically be done on location, or even remotely using a special code. They are usually password protected, so not just anyone can access and change a greeting. Most systems also feature separate day and night messages, and hold messages can be programmed to the owners liking.

There are different types of telephone greeters that can handle a different amount of business and calls. Automated attendants systems are customized for a variety of businesses.

For a 7 day free trial call ReceptionHQ. Call 888-491-6753
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