Anger Management in Customer Service Huntington Station NY

How many times have you been singed by customers in Huntington Station who feel they're the victim of your store's mistake and let you know about it in a not-so-nice manner? How you respond to and recover from those situations will determine whether you hear from them again.

Local Companies

Ywait4success
(203) 286-8760
P O Box 961
Darien, CT
Acs Consulting Corp
(718) 343-1038
25910 Hillside Ave Ste 3C
Floral Park, NY
Roslyn Hospitality Consultants
(516) 509-6645
85 Roundhill Rd
Roslyn Heights, NY
Gei Consultants
(631) 760-9300
110 Walt Whitman Rd Ste 204
Huntington Station, NY
Service America
(631) 271-3126
124 Jericho Tp
Huntington Station, NY
Lundeen Cliffside Associates
(646) 251-2525
36 Swifts Lane
Darien, CT
University of Connecticut
(800) 433-3243
1 Landmark Sq Ste 230
Stamford, CT
Ptn Consulting
(718) 343-8748
23737 Jamaica Ave
Jamaica, NY
DiTomasso Designs & Consultations, Inc.
32 Glasgow Avenue
Deer Park, NY
Dorino Inc
(631) 367-1156
55 W Hills Rd
Huntington Station, NY
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By Bob Losyk

How many times have you been singed by customers who feel they're the victim of your store's mistake and let you know about it in a not-so-nice manner? How you respond to and recover from those situations will determine whether you hear from them again. It also determines what they will say about you to their peers-your potential customers.

Customers have pre-determined expectations about a product or service. The finished product or service creates a perception. When the perception is less than their expectations, they feel they have been cheated. Customers define value in their own terms, not yours, and no matter what their perceptions are, those perceptions are the only relevant reality. You must build that perception back up to an even greater level than was originally expected in order to satisfy them. An irate customer who is satisfied often becomes very loyal and a source of future profits.

We all know free word-of-mouth advertising is the best kind. On the flip side, irate customers' talk about your company is the worst advertising you can get. Here are some ways you can respond to regain an angry client's loyalty and business.

Be diplomatic. Whether customers are justified in the way they are acting is not the issue. In their mind, they are right. The way you immediately respond is vital to easing the situation.

Remain calm. Most likely, they are mad at the situation, not at you. Put your personal feelings aside. Arguing with ...

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