Advanced Call Routing New York NY

These days, communications are among the most important parts of the modern commercial workplace. Being able to communicate clearly is absolutely essential, especially if you have a large enough institution to require fast communication within your company or if you field enough telephone calls to need a number of lines with independent call answerers.


1 . Local Companies

WPI Verizon Wireless
(973) 542-1338
206 Franklin Ave
Newark, NJ
Newarks Best
(973) 848-0218
150 Market St
Newark, NJ
A T & T
(201) 332-3600
64 Cherry St
Jersey City, NJ
Electronic Age Services, LLC
(347) 587-1576
2280 Burnett St4-K
Brooklyn, NY
Associated Installations, Inc.
(201) 225-9200
700-76 Broadway #215
Westwood, NJ
Best Value Wireless
(212) 304-9040
150 Dyckman St
New York, NY
Cellular Brazil
(973) 578-8558
223 Ferry St
Newark, NJ
Executive Cellular Phones
(201) 369-0046
701 State Rt 440 Ste 46
Jersey City, NJ
Page One Wireless
(201) 432-8111
2 Garfield Ave
Jersey City, NJ
Everglades Technologies, LLC
(212) 741-0000
1 Union Square WestSte. 302
New York, NY

2 . What, Exactly, is Advanced Call Routing?

Call routing is, essentially, helping the right people to talk to the right people. Take an example: you run a large business, or a section of a large business, which produces a software product that lets people design documents for printing. Your product becomes very successful, and your business grows. However, as more and more people buy your product, more and more people need help using it, and these people all call your company for help. At first, you had only one or two call lines, and that was plenty, but now you need a full department for technical support. So: how do you supply your customers with the sort of technical support they need in order to get the most out of your product? Your best bet is to open a technical support wing with advanced call routing procedures in place to direct customers to available customer service representatives ready to receive their calls.

The way you would do that is to use advanced call routing techniques, call distribution methods, and call centers to ensure smooth operation of customer service and the shortest possible wait times. This, in turn, will increase peoples' opinion of your company and make customers in the world at large more likely to use your product instead of that of the competition's.

3 . Another Example

Now suppose you are running a large company with a very large number of employees. This company is based in a large three story building with offices and warehouses spread out over thousands of square feet of real estate. If this is the case, it may well be difficult to communicate throughout your building and to route calls to the people who need to get them throughout the company. Suppose someone calls your company and asks to speak to one of your employees? In this case, as well as with the customer service example in the last section, advanced call routing is a very important part of the way your company works.

Interdepartmental communication is the way your company works; customer service is the way it looks. A company can look pretty and not work, and it will lose money faster than it makes it. A company can work great but look terrible and it will never gain money in the first place. Both of these things are absolutely essential to helping the modern corporation function as a working whole, and both can be accomplished best through advanced call routing and call centers.

4 . What is a Call Center?

A call center is the nervous system central for a good advanced call routing system. If you have a relatively small company and small advanced call routing needs, your call center might be as small as one person with a phone, computer, and switchboard. If you have a large company - especially if that requires fielding large numbers of calls, as in telemarketing firms or technical support enterprises, a call center may well include dozens or even, in some extreme cases, hundreds of call fielding employees, computers, call routers, and switchboards.

The way such a call center operates depends largely on mathematical formulae for successful achievement of its duties. We will address those formulae and how they apply in a future section. Call centers are becoming an increasingly necessary part of the modern workplace, and have greatly been aided by the development of computer systems and advanced phone answering systems, involving a new sort of technology called, collectively, computer telephony integration, or CTI.
Related Articles
- Computer-Telephone Integration New York NY
Computer-telephone integration will eventually move from the specialized computers of today until they become integrated with the other computer systems that a business runs on. As recently as a few years ago, CTI services were mostly touch-tone response systems. Now, computer-telephony integration companies are able to offer more and varied services, including voice response systems.
- Virtual PBX Phone Systems New York NY
- Skype-Based Call Center New York NY
- Automated Call-Center Solutions New York NY
- Call-Center Strategies New York NY
- Hosted PBX Service New York NY
- Call-Center Technology Tools New York NY
- World-Class VoIP Call Centers New York NY
- Small Business Office Phone System New York NY
- Hosted PBX New York NY